Shipping policy

Processing Times

We pack our orders on Monday and Thursday mornings (AEST) from our Sydney based studio. If you have placed an order with express postage and require it to arrive urgently, please get in contact via email (contact@itadaki.store) or Instagram DM (@itadaki.store).

Please allow us up to 5 business days to process your order, in addition to time measures outlined for pre-order and made to order garments. If you order multiple pieces your order will ship when the entire order is ready.

Shipping

All domestic parcels are sent via Australia Post and all international parcels are sent via FedEx. You will receive an initial email when placing your order and an additional email once your parcel has been sent out to you, this email will also provide you with specific tracking information. All items are sent in 100% recycled or compostable mailers.

Local Pickup

If you are based in Sydney/Eora, NSW and would like to pick up locally, please select the ‘pickup in-store’ option at checkout. We are located in Marrickville, NSW and our pickup hours are outlined here. 

If an order is not picked up within a month of the ‘ready for pickup’ notification being sent to the customer, the order will be refunded as a store credit. 

Tracking & Delivery

Shipping labels are created based on your checkout information so please ensure that the address provided is accurate. If you have any issues with the whereabouts of your parcel you can track it at any time using the tracking number provided in your fulfilment email.

Lost, Delayed & Stolen Parcels

Please note that Itadaki does not accept responsibility for missing, stolen or delayed parcels once the parcel is dispatched to the delivery address on your order and the tracking number is provided to you. We recommend you place your order to an address where someone is able to receive your parcel or where there is a safe, secure spot for the carrier to leave your parcel.

In the instance that a parcel is missing or lost please notify us and we will lodge an investigation with the relevant carrier. We do not offer refunds for damaged, lost or stolen packages during transit (with exception to domestic orders purchased with ‘Lost Parcel Coverage’).

In the event that ‘Lost Parcel Coverage’ has been purchased, we will submit a compensation claim to Australia Post, and once the claim has been approved, your order will be replaced (subject to stock availability) and dispatched.

If you have any questions, require further clarification or need any other help, please contact us at contact@itadaki.store