SHIPPING

 

PLEASE NOTE

We pack our orders on Monday and Thursday mornings from our Sydney based studio. If you have placed an order with express postage and require it to arrive urgently, please get in contact via Instagram DM - @itadaki.store.

CHRISTMAS SHIPPING 2025

If you would like your parcel to arrive to you before the 25th of December, please refer below for order cut-off dates.  

AUSTRALIA

STANDARD POST*

NSW: 18 December 2025

ACT, VIC, QLD, SA, TAS, WA: 17 December 2025

NT: 15 December 2025

EXPRESS POST*

21 December 2025 

*Please allow for additional time for addresses outside of metro areas.

 

INTERNATIONAL

STANDARD POST

NEW ZEALAND: 7 December 2025

US, CANADA, UK & MAJOR EUROPEAN DESTINATIONS: 9 December 2025

CHINA & EAST/SOUTHEAST ASIA: 1 December 2025

REST OF THE WORLD: 26 November 2025

 

DHL INTERNATIONAL EXPRESS

WORLDWIDE: 17 December 2025

 

AUSTRALIAN ORDERS

We offer free shipping automatically applied at checkout for orders over $400AUD Australian wide. For orders under $400AUD rates are as below. 

 

STANDARD POSTAGE

For all Australian orders, the standard shipping flat rate is $10AUD.

EXPRESS POSTAGE

For all Australian orders, the standard shipping flat rate is $15AUD.

 

NEW ZEALAND ORDERS

Standard & Express International parcels are sent by Australia Post via NZ Post. DHL Express International parcels are sent via DHL.

 

STANDARD INTERNATIONAL

For NZ orders, the standard shipping flat rate is $15AUD.

 

EXPRESS INTERNATIONAL

For NZ orders, the express international shipping flat rate is $20AUD.

 

DHL EXPRESS INTERNATIONAL

For NZ orders, the DHL Express International shipping flat rate is $35AUD.

 

 

INTERNATIONAL ORDERS

Standard and Express International parcels are sent by Australia Post via the national postal service of the destination country. DHL Express International will be sent via DHL.

STANDARD INTERNATIONAL

For international orders (excluding NZ & US), the standard international flat rate is $35AUD.

For US orders the standard international flat rate is $25USD.

 

EXPRESS INTERNATIONAL

For international orders (excluding NZ & US) the express international rate is $50AUD.

For US orders the express international flat rate is $30USD.

 

DHL EXPRESS INTERNATIONAL

For international orders (excluding NZ & US) the DHL express international rate is $90AUD.

For US orders the DHL express international flat rate is $70USD.

 

SHIPPING POLICY

All items (except for DHL Express International orders) are sent via Australia Post. You will receive an initial email when placing your order and an additional email once your parcel has been sent out to you, this email will also provide you with specific tracking information. All items are sent in 100% recycled or compostable mailers.

Alternatively, if you are based in Sydney and would like to pick up locally please DM us on Instagram or email us at contact@itadaki.store to arrange a time.

It is essential that your correct email is provided at checkout to receive tracking information. Please allow us up to 5 business days to process your order, in addition to time measures outlined for pre-order and made to order garments. If you order multiple pieces your order will ship when the entire order is ready.

Please note that ITADAKI does not accept responsibility for missing, stolen or delayed parcels once the parcel is dispatched to the delivery address on your order and the tracking number is provided to you. Shipping labels are created based on your checkout information so please ensure that the address provided is accurate. If you have any issues with the whereabouts of your parcel you can track it at any time using the tracking number provided in your fulfilment email. In the instance that a parcel is missing or lost please notify us and we will do whatever we can do on our end to lodge an investigation with Australia Post. We do not offer refunds for damaged, lost or stolen packages during transit.

International orders may incur customs duties and other taxes in your country. These charges are entirely the customers expense. If you choose not to pay these charges and the item is returned to sender, you will not be refunded.