Shipping
PLEASE NOTE
We pack our orders on Monday and Thursday mornings (AEST) from our Sydney based studio. If you have placed an order with express postage and require it to arrive urgently, please get in contact via email (contact@itadaki.store) or Instagram DM (@itadaki.store).
AUSTRALIAN ORDERS
We offer free shipping applied at checkout for orders over $400AUD Australian wide. This shipping is not covered by Lost Parcel Cover, if you would prefer to cover you parcel, please select the 'Standard w/ Lost Parcel Cover' option at the checkout.
For orders under $400AUD rates are as below.
Standard Postage
For all Australian orders, the standard shipping flat rate is $10AUD.
Standard shipping with Lost Parcel Cover is $15AUD - in the case that your parcel is lost in transit, the cost of your parcel will be reimbursed by Australia Post and we will replace your order (subject to stock availability).
Express Postage
For all Australian orders, the standard shipping flat rate is $15AUD.
Express shipping with Lost Parcel Cover is $20AUD - in the case that your parcel is lost in transit, the cost of your parcel will be reimbursed by Australia Post and we will replace your order (subject to stock availability).
INTERNATIONAL ORDERS
We offer standard (3 to 5 days) and express (1 to 3 days) shipping to most international destinations. Please check for location specific shipping costs at the checkout.
All parcels are sent out Delivered Duty Paid (DDP), this means taxes/tariffs/duties are paid at checkout and you will not need to pay any further fees when the parcel arrives to you.
We now provide a free 'pick up in-store' option for our local customers. Before selecting this option, please note that our pick-up hours are Monday, Tuesday and Thursday 8:30am to 3pm.
We are unable to facilitate pick-ups outside of these hours. If you are unable to come by in these times please select another shipping option.
USA
Duties and taxes are included at checkout. As the rules and guidelines are ever-evolving, this is subject to change.
CANADA, EU, UK, SWITZERLAND, NZ & SINGAPORE
Taxes are included at checkout. Duties are country dependent and may be charged to the customer by the relevant authority upon delivery. These charges are the responsibility of the customer.
REST OF THE WORLD
Duties and taxes may not be included in the checkout price. Both may be charged to the customer by the relevant authority upon delivery. These charges are the responsibility of the customer.
We pack our orders on Monday and Thursday mornings (AEST) from our Sydney based studio. If you have placed an order with express postage and require it to arrive urgently, please get in contact via email (contact@itadaki.store) or Instagram DM (@itadaki.store).
AUSTRALIA WIDE
Standard Postage
SYDNEY METRO: 2 to 3 business days.
REST OF AUSTRALIA: 3-6 business days.
Express Postage
SYDNEY METRO: 1-2 business days.
REST OF AUSTRALIA: 1-2 business days.
INTERNATIONAL
Standard Shipping
3-5 business days
Express Shipping
1-3 business days
Processing Times
Please allow us up to 5 business days to process your order, in addition to time measures outlined for pre-order and made to order garments. If you order multiple pieces your order will ship when the entire order is ready.
Shipping
All domestic parcels are sent via Australia Post and all international parcels are sent via FedEx. You will receive an initial email when placing your order and an additional email once your parcel has been sent out to you, this email will also provide you with specific tracking information. All items are sent in 100% recycled or compostable mailers.
Local Pickup
If you are based in Sydney/Eora, NSW and would like to pick up locally, please select the ‘pickup in-store’ option at checkout. We are located in Marrickville, NSW and our pickup hours are outlined here.
If an order is not picked up within a month of the ‘ready for pickup’ notification being sent to the customer, the order will be refunded as a store credit.
Tracking & Delivery
Shipping labels are created based on your checkout information so please ensure that the address provided is accurate. If you have any issues with the whereabouts of your parcel you can track it at any time using the tracking number provided in your fulfilment email.
Lost, Delayed & Stolen Parcels
Please note that Itadaki does not accept responsibility for missing, stolen or delayed parcels once the parcel is dispatched to the delivery address on your order and the tracking number is provided to you. We recommend you place your order to an address where someone is able to receive your parcel or where there is a safe, secure spot for the carrier to leave your parcel.
In the instance that a parcel is missing or lost please notify us and we will lodge an investigation with the relevant carrier. We do not offer refunds for damaged, lost or stolen packages during transit (with exception to orders purchased with ‘Lost Parcel Coverage’).
In the event that ‘Lost Parcel Coverage’ has been purchased, we will submit a compensation claim to Australia Post, and once the claim has been approved, your order will be replaced (subject to stock availability) and dispatched.
If you have any questions, require further clarification or need any other help, please contact us at contact@itadaki.store